Detailed Program Document
Program Duration: 5–7 hours (Online Live or Face-to-Face Full-Day)
Target Audience: Disability and aged care support staff, teams needing improved communication and professional skills
Module 1: Assertive Communication with Clients
Learning Objectives: Communicate clearly and confidently; engage clients effectively; manage challenging conversations
Interactive Elements: Role-plays; case studies; Q&A
Key Strategies Provided: Communication frameworks; assertive techniques; practical tips
Module 2: Teamwork and Collaboration in Care
Learning Objectives: Work effectively within care teams; support colleagues; enhance team outcomes
Interactive Elements: Group exercises; collaborative scenarios; Q&A
Key Strategies Provided: Teamwork checklists; collaboration tools; engagement strategies
Module 3: Conflict Resolution in Support Settings
Learning Objectives: Identify and resolve conflicts professionally; maintain safety and ethical standards
Interactive Elements: Scenario exercises; group discussion; Q&A
Key Strategies Provided: Conflict resolution templates; step-by-step techniques
Module 4: Time Management for Support Workers
Learning Objectives: Prioritise tasks; manage workload efficiently; balance client needs and administrative responsibilities
Interactive Elements: Practical exercises; group activities; Q&A
Key Strategies Provided: Time management tools; scheduling templates; efficiency tips
Module 5: Workplace Ethics and Professional Boundaries
Learning Objectives: Understand professional responsibilities; apply workplace ethics; maintain boundaries with clients and colleagues
Interactive Elements: Case studies; discussion groups; Q&A
Key Strategies Provided: Ethics frameworks; boundary management guides; practical examples
Program Takeaways / Study Material: Comprehensive handouts, templates, checklists, practical strategies, takeaway study materials for future reference
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