NDIS Workforce Foundation Program

Detailed Program Document

Program Duration: 5–7 hours (Online Live or Face-to-Face Full-Day)
Target Audience: New NDIS support staff, onboarding teams, or staff needing refreshers

Module 1: Introduction to Disability Staff Orientation / NDIS InductionLearning Objectives: Overview of NDIS framework and Practice Standards; roles and responsibilities under NDIS Code of Conduct; participant rights, choice and control; organisational policies, compliance, and reporting expectations
Interactive Elements: Case study: Participant onboarding scenario; group activity: mapping staff responsibilities; Q&A session to clarify NDIS standards
Key Strategies Provided: Checklist for NDIS induction readiness; tips for understanding participant rights and preferences

Module 2: Effective Communication Skills in Healthcare
Learning Objectives: Apply person-centred communication principles; improve interactions with participants, families, and teams; practice culturally aware communication aligned with Quality & Safeguards
Interactive Elements: Role-playing realistic scenarios; group activity: practicing active listening and feedback; Q&A session for communication challenges
Key Strategies Provided: Templates for professional communication; tips for handling difficult conversations

Module 3: Ethical and Legal Considerations in Care
Learning Objectives: Understand NDIS Code of Conduct and compliance obligations; privacy, confidentiality, informed consent; mandatory reporting and incident escalation procedures; apply Quality and Safeguarding Framework in practice
Interactive Elements: Scenario-based ethical dilemmas; group discussion on incident escalation; Q&A session on real-life ethical/legal questions
Key Strategies Provided: Step-by-step guide to reporting incidents; ethical decision-making checklist

Module 4: Person-Centred Support: Enhancing Individual Care
Learning Objectives: Apply person-centred principles in line with NDIS expectations; support participant choice, control, and independence; plan and document participant goals effectively
Interactive Elements: Case study: designing a personalised support plan; group activity: collaborative problem-solving exercises; Q&A for practical scenarios in participant care
Key Strategies Provided: Tools for goal-setting and planning support; tips for maintaining dignity and promoting independence

Module 5: Shift Notes Writing
Learning Objectives: Write accurate, compliant shift notes under NDIS standards; document participant progress, incidents, and interventions clearly; understand digital vs paper record-keeping for audit readiness
Interactive Elements: Hands-on note writing exercises; group peer-review of sample notes; Q&A for tricky documentation scenarios
Key Strategies Provided: Templates and examples of compliant shift notes; tips for audit-ready documentation

Program Takeaways / Study Material: Comprehensive handouts for each module, step-by-step NDIS compliance guides, templates, checklists, practical strategies, takeaway study material for future reference